JANE CONSTANCE NYAWERE
Cornwall,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent
CIty Tyres Uganda
Kampala Uganda
12.2021 - 10.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Contacted customers to return routine and general calls promptly.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
NSAMIZI TRAINING INSTITUTE
KAMPALA UGANDA 04.2018
High School Diploma -
Kangole Girls School
UGANDA11.2010
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Complaint Handling
- Building rapport
- Call Center Operations
Languages
English
Professional Working
LUGANDA
Native or Bilingual
Certification
CPR and first Aid Cerficate
Toronto Shelter Standards .
WHMIS
Timeline
Customer Service Agent
CIty Tyres Uganda
12.2021 - 10.2023
High School Diploma -
NSAMIZI TRAINING INSTITUTE
High School Diploma -
Kangole Girls School